Guest Services Center

Our friendly Guest Services Ambassadors work throughout the facility providing directional assistance, facility information, and event information.  Also, as Accredited Columbus Ambassadors, they are able to provide information on local features such as shopping, dining, nightlife, sports, and tourism attractions.

This team also operates our two Guest Services Centers. One is located near the South Café and Marketplace and the other is located in the north section of our facility in the Main Concourse near Exhibit Hall A.

Services at the center include:

  • Mobile scooter rentals – Learn more here

  • Outbound shipping through USPS Priority Mail

  • Stamps

  • Pre-paid domestic outbound shipping pick-up through FedEx and UPS. All items must be brought to the GCCC Guest Services Center. Size and weight restrictions apply.

  • Photocopying

  • Faxing

  • Printing

  • Sales of business supplies

Phone: 614.827.2531


*Guest Services Ambassadors are also available to assist with events performing functions such as greeters, ticketing, and room monitors. Please contact your Event Manager for more information and costs.

For lost & found inquiries, click here

  • The GCCC venue itself is a cashless facility. This includes all GCCC operated concessions and all in-lane GCCC parking transactions. However, within the GCCC, there are individual contracted vendors and outlets who, at their discretion, may accept cash.