FAQ’s

Got questions? We’ve got answers!

When does the Greater Columbus Convention Center open and close each day?

Our schedule is dictated by the events we have in the building each day.  Our building typically is open for business by 6 a.m. each day.  The building is locked each day after the close of the last event.  Should you need access after hours, please let your Event Manager know.  He/she can make special arrangements for you through our Public Safety Department.

The GCCC Sales and Administration Offices are open Monday through Friday, 8 a.m. to 5 p.m.  These offices are closed on the following holidays:  New Year’s Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Eve, Christmas and New Year’s Eve.

What is and how do I set up a Pre-Con or Post-Con Meeting?

Communication is one of the most important aspects to any event. We recommend a pre-convention meeting

(pre-con). Your Event Manager will offer to host your pre-con meeting to help you understand and meet all of the departments involved with your meeting.  Usually this meeting will take place within two weeks of your start date, depending on your schedule.  However, we have also scheduled them on your first move-in day.  In addition to “putting names with faces,” we will discuss your event and answer any questions.  After the close of your event we recommend having a post-convention meeting (post-con), your Event Manager can host the post-con meeting to discuss your completed event.  This meeting can be a useful tool to help plan for your next event by bringing out what worked or what could be improved.

Where do I unload?

Depending on what you have to unload and where your contracted space is located within the facility, will determine where you will unload. See the information within this guide for addresses for loading docks and details about the Small Package Concierge Service. Your Event Manager will determine the best place to accomplish this.

Is there any free parking available at the GCCC?

No, but we do have several loading areas for you, your attendees, and exhibitors to use.  However, all vehicles must then be moved to one of our pay lots or garages.

I have a nursing mother attending my event.  Do you have a room available for her to use?

The GCCC has a designated nursing mother room located on the Central Atrium. We have also family restrooms located in Upper A-Pod (behind room A-210) and another in the Center Lounge restrooms near the South Café & Marketplace. These single-use areas are equipped with a seat, electricity and a lockable door.

Do I get dock passes? How many?

A limited number of dock passes are reserved for our clients who have contracted exhibit hall space. They are valid during the dates of your exhibit hall contract.

Are wheelchairs available?

Yes!  We have a limited number of manual wheelchairs available.  They are stored at our Public Safety Command.  If you (or an attendee) need a wheelchair, simply contact your Event Manager or Public Safety directly at (614) 827-2547.  A member of our Public Safety Department will bring the wheelchair to you.  We do ask that you exchange a photo ID for the wheelchair, which will be returned to you when you are done using the chair.  If you need access to a wheelchair for the entire duration of your event, please contact your Event Manager for more details.

We also have a limited number of electric wheelchairs available to rent through our Pride Ride! program. You can reserve a scooter by calling 614-827-2531 and paying by credit card.

Your Event Manager can also provide a list of companies that rent electric wheelchairs if you wish.

Can I offer tips or gratuities to GCCC employees?

No, the offering of tips and gratuities to our staff and building partners is strictly prohibited.

Is solicitation or picketing allowed at the GCCC?

No, soliciting and picketing are not allowed on premises of the GCCC property.  If either occurs, our Public Safety Department will immediately intercede.

What is the difference between building security and contract security?

Our GCCC Public Safety team is responsible for securing the building perimeters, including the loading docks.  We are not responsible for your equipment.  A contract security company is responsible for securing items you and your attendees bring into the building and for protecting the spaces you have contracted within our facility.

Can my trade show decorator vacuum carpet or is that an exclusive service?

Your decorator can vacuum aisle carpet, but the GCCC has exclusive rights on vacuuming exhibitor booths.  If you want our contractor to vacuum the aisle carpet, please let your Event Manager know to be informed of the cost.

Where can I eat and shop within the facility?

  • South Café & Marketplace offers quick-service restaurants, a visitor center, barber & beauty boutique, Segway tours, convenience store, Ohio State merchandise, games, comic and gifts.
  • Discovery Café, located by the exhibit halls, operated by Levy, includes Crimson Cup, CBUS Tap Room, Columbus Grille and Homegrown Market.
  • Starbucks is located on Level 2, with a shoe shine stand nearby.

Code of Conduct

In order to provide a safe, secure, and enjoyable environment for all our guests, the following code of conduct must be followed. Violators will be asked to leave the building and charges may be filed for prosecution. The following are prohibited on GCCC property:

  • Visiting without wearing a shirt and shoes
  • Standing, walking, or sitting in any way that causes inconvenience to other guests
  • Disorderly or disruptive conduct, including the use of obscene or insulting language or gestures, running, yelling, fighting, throwing objects, vandalizing, theft, littering, the loud playing of radios, inciting or instigating physical or verbal confrontations
  • Use or display of slogans or communications of any kind which contain obscenities, racial, sexual, ethnic, fighting words or religious slurs.
  • Possession or consumption of alcoholic beverages outside of authorized areas, or the use of illegal substances
  • Possession of pets, except service animals.
  • Loitering
  • Unauthorized distribution of literature, offering items for sale, soliciting guests, conducting surveys, videotaping or photography
  • Any act which could result in physical harm to people or property
  • Truancy
  • Any acts prohibited by Federal, State or Local laws
  • Smoking, including the use of electronic smoking devices
  • Use of Hover-boards
  • Utilizing escalators and elevators for amusement