When does the Greater Columbus Convention Center open and close each day?
Our schedule is dictated by the events we have in the building each day. Our building typically is open for business by 6 a.m. each day. The building is locked each day after the close of the last event. Should you need access after hours, please let your Event Manager know. He/she can make special arrangements for you through our Public Safety Department.
The GCCC Sales & Administration Offices are open Monday through Friday, 8 a.m. to 5 p.m. These offices are closed on the following holidays: New Year’s Day, Martin Luther King Day, President’s Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Eve and Christmas.
Where can I park at the Greater Columbus Convention Center?
There are six separate on-site parking areas consisting of approximately 4,700 parking spaces.
Vine Street Garage: 37 Vine Street
South Garage: 50 East Nationwide Boulevard
Goodale Garage: 80 East East Goodale Street
North Lot: 50 East Goodale Street
East Lot: 80 East Nationwide Boulevard
Ohio Center Garage: 400 North High Street (GPS directional address 500 North 3rd Street)
Are nursing mother’s rooms available?
The GCCC has a designated nursing mother room located on the Central Atrium. We have also family restrooms located in Upper A-Pod (behind room A-210) and another in the Center Lounge restrooms near the South Café & Marketplace. These single-use areas are equipped with a seat, electricity and a lockable door.
Are wheelchairs available?
Yes. We have a limited number of manual wheelchairs available. They are stored at our Public Safety Command. If you (or an attendee) need a wheelchair, simply contact your Event Manager or Public Safety directly at (614) 827-2547. A member of our Public Safety Department will bring the wheelchair to you. We do ask that you exchange a photo ID for the wheelchair, which will be returned to you when you are done using the chair.
We also have a limited number of electric wheelchairs available to rent through our Pride Ride program. You can reserve a scooter by calling 614-827-2531 and paying by credit card. Visit our guest services department for details.
Can I offer tips or gratuities to GCCC employees?
No, the offering of tips and gratuities to our staff and building partners is strictly prohibited.
Is solicitation or picketing allowed at the GCCC?
No, soliciting and picketing are not allowed on premises of the GCCC property. If either occurs, our Public Safety Department will immediately intercede.
Where can I eat and shop within the facility?
Where is lost & found?
Lost & found is located in our Public Safety office. You can fill out a lost & found form here. Public Safety can also be reached by contacting 614-827-2547.
Where are the coffee locations inside of the facility?
Coffee can be located in three areas of the GCCC.
What is VenueShield?
VenueShield is the ASM Global environmental hygiene program. The program was created to provide the highest levels of safety, cleanliness, and reassurance to all guests in response to the COVID-19 pandemic. ASM Global is the world leader in venue management, connecting people though the power of the live experience in the safest, cleanest, greenest facilities in the world. View the GCCC Reactivation Plan for details.
Is Personal Protective Equipment (PPE) available?
Attendees, guests and employees are required to wear masks during their time in the Greater Columbus Convention Center. A PPE Resource Center is available online and on-site for guests, click here for details. The GCCC suggests show management to provide face masks for their attendees.
How are you including physical distancing?
All room sets, as well as the layout of event registration and catering services, are created per physical distancing measures. We remind guests to stay 6 feet away from other guests and employees.
How is the air quality at the GCCC?
Improvements to our HVAC system include:
How are the food & beverage locations/catering assisting with health and safety?
To further reduce touch points, guests are provided individual servings and plated food with lids. Action stations have sneeze guards and attendants. To learn more about the Levy Adapting to Change program, click here.
How is the GCCC promoting health and safety?
Increased messaging is placed throughout the facility and through websites and social media. Each message reinforces physical distancing and promotes proper hygiene.
Are hand sanitizer stations available?
Hand sanitizing stations are placed throughout the venue including facility entrances, concourses, pre-function areas and near touch points (i.e. escalators).
What are the sanitation precautions?
Heightened cleaning measures includes hourly disinfection of high touch points such as doorknobs, handrails and event furniture, and changes to our attendee flow.
What are the hand washing precautions?
For the safety of all others, we remind you that frequent hand washing for 20 seconds is key in reducing the spread of germs. Bathrooms are available throughout the venue to promote proper hand washing.
What is and how do I set up a Pre-Con or Post-Con Meeting?
Communication is one of the most important aspects to any event. We recommend a pre-convention meeting (pre-con). Your Event Manager will offer to host your pre-con meeting to help you understand and meet all of the departments involved with your meeting. Usually this meeting will take place within two weeks of your start date, depending on your schedule. However, we have also scheduled them on your first move-in day. In addition to “putting names with faces,” we will discuss your event and answer any questions. After the close of your event we recommend having a post-convention meeting (post-con), your Event Manager can host the post-con meeting to discuss your completed event. This meeting can be a useful tool to help plan for your next event by bringing out what worked or what could be improved.
Where do I unload?
Depending on what you have to unload and where your contracted space is located within the facility, will determine where you will unload. Your Event Manager will determine the best place to accomplish this.
Do I get dock passes? How many?
A limited number of dock passes are reserved for our clients who have contracted exhibit hall space. They are valid during the dates of your exhibit hall contract.
What is the difference between building security and contract security?
Our GCCC Public Safety team is responsible for securing the building perimeters, including the loading docks. We are not responsible for your equipment. A contract security company is responsible for securing items you and your attendees bring into the building and for protecting the spaces you have contracted within our facility.
Can my trade show decorator vacuum carpet or is that an exclusive service?
Your decorator can vacuum aisle carpet, but the GCCC has exclusive rights on vacuuming exhibitor booths. If you want our contractor to vacuum the aisle carpet, please let your Event Manager know to be informed of the cost.
In order to provide a safe, secure, and enjoyable environment for all our guests, the following code of conduct must be followed. Violators will be asked to leave the building and charges may be filed for prosecution. The following are prohibited on GCCC property:
Hilton Columbus Downtown: 614-384-8600, www.hilton.com
Drury Inn & Suites Columbus: 614-221-7008, www.druryhotels.com
Sonesta Columbus Downtown: 614-461-4100, https://www.sonesta.com/
Hyatt Regency Columbus: 614-463-1234, www.hyatt.com
Hampton Inn and Suites: 614-559-2000, www.hamptoninn3.hilton.com
Red Roof Inn: 614-224-6539, www.redroof.com
You must follow all policies, including health and safety policies and posted instructions while at the Greater Columbus Convention Center. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and those with underlying medical conditions are especially vulnerable. By entering the Greater Columbus Convention Center, you voluntarily assume all risks related to exposure to COVID-19.